Returns and refunds
Changed your mind (7 days)
Under section 44 of the ECT Act you may cancel an online order without reason and without penalty within 7 days of receiving the goods. Tell us by email or through the contact form, and return the goods unused and in their original packaging. The only charge is the direct cost of returning the goods. We refund you within 30 days of cancellation.
Defective goods (6 months)
Under section 56 of the Consumer Protection Act, goods must be of good quality, work properly and be free of defects. If a product fails within 6 months of delivery, you choose a repair, a replacement or a refund. If a repaired item fails again within 3 months of the repair, we replace it or refund you. Manufacturer warranties beyond 6 months are handled through us as well.
Wrong or damaged deliveries
If you receive the wrong item or it arrives damaged, tell us within 10 business days and we collect it at our cost.
Installed products
The no-reason return right in section 20 of the Consumer Protection Act does not cover goods that have been permanently installed. Your rights for defective goods still apply in full.
How to return
- Contact us with your order number (use the contact form).
- We tell you where to send the item or arrange a courier collection.
- Once the item is back and checked, we refund to the original payment method through PayFast.